Starting therapy, made simple.
We want beginning therapy to feel clear, supported, and easy to understand. Below is exactly what to expect, from your first enquiry through to ongoing sessions.
How it Works
1. Free 15-Minute Consultation
A short, no-obligation call with a qualified therapist — a gentle way to see if we're the right fit. It's space to share, briefly, what's brought you to therapy, ask any questions on your mind, and get a sense of whether we're right for you.
There's no obligation to continue after this call.
2. Consultation Follow-Up
After your call, we'll send a follow-up email so everything you need is in one place, with time to decide. It covers our current fees, the session times and dates we have available, and clear next steps if you'd like to proceed.
Take your time — there's no pressure.
3. Booking & Payment
When you're ready to move forward, you'll be invited to book and pay for your first session. You can pay as you go, or book a block of sessions at a reduced rate.
We typically recommend starting with at least three sessions — it allows for meaningful progress.
4. Onboarding Pack
Once your booking is confirmed, we'll send an onboarding pack so everything is ready before you begin. It covers your intake forms, our counselling agreement, the relevant consent documentation, and practical details on how to attend.
5. Your First Session — Assessment & Contracting
Your first session is a guided, structured conversation — a chance to share your story in your own words. We use it to understand your background and current wellbeing, talk through what's brought you here, and shape our approach around your goals.
6. Ongoing Therapy Sessions
From your second session onward, we focus on the work itself: meeting regularly with the same therapist throughout, building on what's already been explored, and adjusting the pace as your needs evolve. Sessions are weekly or fortnightly, at a consistent time. You can book in blocks at a reduced rate, and there's always space to pause, step back, or extend when you need to.
Therapy works at your pace — there's no fixed end-point.
Cancellations & Refunds
Life happens — here's how we handle changes.
If you need to cancel or reschedule, please confirm in writing by email. We ask for a minimum of 48 hours' notice before your session. With 48 hours' notice or more, we're glad to rebook your session. With less than 48 hours' notice, the session is non-refundable. To cancel or reschedule, email support@eunoiahealth.uk.
A structured, supportive approach
Thoughtfully structured A clear framework from your very first conversation through to ongoing care, so you always know what comes next.
Consistent Regular sessions at a time that works for you, with the same therapist throughout — building a rhythm that supports real progress.
Built on relationship Therapy works best when you feel safe, heard, and respected. We invest in that relationship from day one.
Ready to take the first step?
Book your free 15-minute call — a warm, no-pressure conversation about what you're looking for.